First check and ensure you are connected to your Northwestel Internet service by opening a browser and successfully loading a web page. You should ensure that work offline is not checked in either your email program or your web browser. If you can load a web page but still have email problems please try the steps below.

Check to see if your mail is on the server inbox by checking your webmail account. If your mail is showing up in webmail on the server, but not downloading to your machine when you click send and receive mail, check the following:

• Ensure the emails you are looking for are not going into a spam folder.
• Make sure your account settings are correct, including your incoming server. Your incoming server should be pop3.northwestel.net if your email address is username@northwestel.net or pop3.theedge.ca if your email address is username@theedge.ca
• Make sure your password is correct in your account setup.
• Have you recently installed any anti-virus or anti-malware programs? Try turning it off.
• Restart your email program.
• Restart your computer.
• In webmail settings, if you are forwarding mail and also keeping a copy on the server, try re-entering the settings to forward and leave copy on server. Re-save the settings. Test again.

Contact our Northwestel Customer Care Centre at 1-888-423-2333 if:

• No email is going into your webmail inbox.
• You still cannot receive email after trying the previous steps.
• You are getting an error message when retrieving your email.

Note: You can receive email on a client while roaming, but you will not be able to send. If you wish to use your email client you will either have to change the outgoing mail server to the outgoing server of the ISP you are connected to OR use the Northwestel webmail service.