First check and ensure you are connected to your Northwestel Internet service by opening a browser and successfully loading a web page. You should ensure that work offline is not checked in either your email program or your web browser. If you can load a web page but still have email problems please try the steps below.

Check outgoing email server settings:

Check your outgoing mail server settings and ensure that it is set to smtp. northwestel.net and that your SMTP port is set to 25.

If your outgoing email server settings are correct:

• Make sure there are no unsent emails in your outbox. Delete any messages in your outbox, wait 30 minutes and try sending a new message.
• Have you recently installed any anti-virus or anti-malware programs? Try turning it off.
• Shut down and restart your email program. 
• Shut down and restart your computer.

Contact Northwestel Customer Care Centre at 1-888-423-2333 if you are still unable to send mail after trying these steps.

Note: If you are receiving an error message, please write it down so we can help you troubleshoot the problem further.