There are a number of small steps you can try before you call us:

• Check your spelling carefully.
• Type everything in lowercase.
• Ensure that your mail servers are set up correctly in your settings;
1. your incoming mail should be either pop3.theedge.ca ,or pop3.northwestel.net
2. your outgoing mail should be smtp.theedge.ca or smtp.northwestel.net<
• Make sure that your incoming mail server is set to port 110 and your outgoing mail server is set to port 25.