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Northwestel Internet Virus Notification

Northwestel regularly receives reports from the Canadian Cyber Incident Response Centre (CCIRC) regarding customers in our network that may be unknowingly infected with malicious malware. It is Northwestel’s obligation to keep our network safe for all users and one step in doing so is communicating potential network threats to impacted customers.

If you have received a Northwestel Internet Virus Notification from our security team (noreply@nwtel.ca), please take the steps outlined in the email to clean and secure your Internet devices.

If your device(s) continue to be identified as a potential threat to our network, Northwestel may disable your Internet connection as per section 68 of our terms of service.

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