You can refresh your Digital Box by simply signing in to Manage Your Account and selecting the "Refresh Channel Guide" option. In the event that refreshing does not work you may need to do a hard reset.
Resetting the Digital Box can often help if you are experiencing problems with your TV, such as poor picture quality or not being able to see recently added channels.
- Unplug the power cable for the Digital Box from the wall socket.
- Wait about 10 seconds, and then plug it back in again.
- Wait between 1 and 5 minutes.
- Power back on your Digital Box by pressing the power button on the front panel or on the remote control.
Note: Make sure your TV is on the input the box is connected to (Channel 3 or 4 for coaxial, Video or HDMI source for RCA/Component/HDMI cables).
Still having problems? Call us at 1 888 423-2333