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Understanding your bill

Here are some essential details to help you read your bill. 

  1. Invoice Information: Includes your account number, invoice date and number as well as total amount due
  2. Past Activity: Includes previous payment information as well as amounts still owing, if applicable
  3. Current Activity: Includes a summary of monthly charges per service, current amount due for the month, applicable promotions and account level charges
  4. Bundles Savings Includes your Northwestel Better Bundle savings and exclude the promotions that apply to each service. To learn more about getting Better Bundle savings, chat with us or call 1 888 423-2333 to speak with one of our representatives

Frequently Asked Questions

How do I pay my bill?

Page 2 of your bill outlines the convenient ways you can pay your bill. You can also pay the easy way by arranging for your bill to be automatically paid each month from your bank account or with your credit card.

How do I register for E-Billing?

Visit nwtel.ca/Ebill to register. Once you've registered, you can change your bill delivery option to "Electronic" and you will receive an email each month letting you know your bill is available online. You can access your current bill and past bills.

Where can I find my Account Number?

Your Account Number is listed in the top left hand corner of Page 1.

How do I change my billing address?

To inform us of your new address; simply email customerservice@nwtel.ca or call our Customer Care Centre at 1 888 423-2333.

How do I know how much I need to pay this month?

The Total Amount Due is shown on Page 1 of your bill, in bold at the top left of the page.

What does the Monthly Charges section show?

The Monthly Charges section outlines the cost of your services for the month. It also shows you the amount of units used that month (minutes, or data). In this section, each phone number listed on your account will have a separate details section, so you can track the service usage for each phone number.

Who do I contact if I have questions or concerns about my bill?

Please contact our Customer Care Centre at 1 888 423-2333.

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