Follow

How do I reboot my modem and router?

When you’ve lost your Internet connection, your signal is weak or you’re having other connectivity issues, the easiest fix is to reboot (reset/power cycle) your modem. If you’re using third party router with a Northwestel Modem, reboot both devices. 

  1. Unplug the power from your modem
  2. Unplug the power from your router
  3. Wait 30 seconds
  4. Reconnect the power cord of your Northwestel Modem (not your router)
  5. Wait until there is a steady DSL/Link & Data light for DSL, or an Online light for a cable modem (this may take a few minutes)
  6. Plug the power back into your router
  7. Restart your computer
  8. Try to connect again.

Still having issues?

Connect Directly to Modem

  1. Unplug your Northwestel Modem
  2. Shut down your computer
  3. Disconnect the network (Ethernet) cable from the back of the router, and plug this cable into your computer.
  4. Wait at least 30 seconds
  5. Plug the power back into your Northwestel Modem
  6. Wait until the Northwestel Modem is online, as indicated by a steady DSL/Link & Data light for DSL or Online light for cable modem (this may take a few minutes)
  7. Restart your computer
  8. Look to see if there is a flashing amber light and a green light where the Ethernet Cable is plugged in (on PC only; not available on Apple products)
  9. Try to connect again.

If you can connect to the Internet while connected directly to your Northwestel modem, you may need to troubleshoot your wireless router. Check with the manufacturer of your router for further support.

If you are connecting to your modem directly and still having issues:

  1. Disconnect and reconnect each cable connection leading into your modem and the Ethernet cable connected to your computer. Ensure they are in the correct spot and properly connected.
  2. Check the Ethernet cable for damage.
  3. If you have cable Internet, check the coaxial cable. Ensure that it is tightly connected. Inspect it for damage as that can also cause connectivity issues.  If your cable is connected to a splitter try bypassing the splitter.

Ensure Modem Online

When your modem’s online, the lights on the front panel should be a steady green. If any of these lights are not lit, or are flashing, you could have a connection problem. Make sure your modem is powered on, check your connections and reset the modem.

 

Check your Cable Connections (for Cable Internet customers)

If you are connecting to your modem directly and still having issues:

  1. Disconnect and reconnect each cable connection leading into your modem and the Ethernet cable connected to your computer. Ensure they are in the correct spot and properly connected.
  2. Check the Ethernet cable for damage.
  3. If you have cable Internet, check the coaxial cable. Ensure that it is tightly connected. Inspect it for damage as that can also cause connectivity issues.  If your cable is connected to a splitter try bypassing the splitter.
  4. Restart your computer
  5. Run a Speed Test again

Still having problems connecting? Call 1 888 423-2333.

Was this article helpful?
0 out of 0 found this helpful
Powered by Zendesk