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Why is my TV not responding to my remote?

If you can view channels, but can’t change them, or features of your Menu Guide aren’t working, it may be that your Digital Receiver Box is not responding to your Northwestel remote.

You may need new batteries

When battery power is low, your remote won’t work well. It may still be able to communicate with your receiver (the Digital Box) sometimes, or not at all. Try changing the batteries, and check that they’ve been placed correctly into the battery compartment.

Make sure the remote is in Cable mode

The remote must be in Cable mode control the Digital Box (on your Northwestel remote, look for the Cable button). If another input button has been pushed by mistake, the remote is trying to control another device.

Reboot your Receiver

  1. Unplug your Receiver.
  2. Wait 30 seconds
  3. Plug it back in, power it back on and check if it now responds to your remote.

Note: It could take up to an hour before your Guide shows all information again after a reset. Until then, the Guide may only display a “To Be Announced” message.

Rule out infrared (IR) sensor interference

Some TVs have a built-in infrared (IR) sensor feature that adjusts the brightness and contrast of your TV with respect to the ambient light in your viewing space. This feature uses the same IR sensors that your Northwestel remote control uses. and this can result in IR interference affecting control of your Receiver.

You can check for IR interference using the front panel buttons on your Receiver if your Digital Box includes an interactive front panel. 

To check whether IR interference may be a problem: 

  1. Press the MENU, SETTINGS, CHANNEL or ARROW buttons on the front of your Receiver (your Digital Box, not the remote control) and check for a response on your TV. If the Digital Box fails to respond to the buttons on the front panel, please call us at 1 888 423-2333
  2. If the Digital Box responds to front panel buttons, you may be getting IR interference from another household device, including the TV.
  3. Try turning off the TV and ensure the Receiver is powered on.
  4. Change the channel on your remote to channel 200.
  5. Turn the TV back on.
  6. If the Digital Box was able to tune to channel 200 while the TV was powered off, but still can’t change channels while the TV is powered on, you likely have an IR conflict. To get around that conflict, you should find and disable the light sensor feature on your TV. Different TV brands have different names (e.g. Brightness Sensor, ECO, Picture Mode) for feature related to the light sensor. Please refer to your TV user manual as required.

Note: Not all Digital Boxes have an interactive front panel

Still having problems? Call us at 1 888 423-2333

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