Northwestel regularly receives reports from the Canadian Cyber Incident Response Centre (CCIRC). The CCIRC reports regard customers in our network that may be unknowingly infected with malicious malware. It is Northwestel’s obligation to keep our network safe for all users. Communicating potential network threats to impacted customers is one way that Northwestel meets that obligation.
Our security team (firstname.lastname@example.org) sends out Northwestel Internet Virus Notifications to protect our customers. If you receive a notification, please take the steps outlined in the email to secure your Internet devices.
Northwestel may disable your Internet connection if your device(s) continue to be identified as a potential threat to our network. Northwestel may do this as per section 68 of our terms of service.