Internet TV Phone Account Service Outages

Why can’t I make an outgoing call?

  1. If the problem is just on one of your phones, do this
    • Check to make sure the phone is switched to touch-tone (tt). You’ll find the switch on the side or bottom of your phone set.
    • Press each button on the phone's number keypad to make sure they’re not sticking or making a dull sound instead of a clean tone.
  2. If you hear a fast busy signal or the dial tone is slow in coming, there may be a surge in the phone line usage in your area. You may need to try your call again later.

Still having problems? Call 6-1-1 from another landline or 1 888 423-2333 from any phone.