Internet TV Phone Account Service Outages

Why do I hear beeping instead of dial tone when I pick up the receiver of my phone?

The fast beeping may indicate one of the following:

  • There is a voice message waiting in your Voice Mail box
  • If you subscribe to Call Forwarding and have forwarded your line, you will hear a busy call forward reminder (fast beeping) when you pick up the receiver.

Even though I am using a push button phone set, nothing happens when I press the numbers on the keypad, or the system doesn't recognize the numbers I enter.

If you press a number on the keypad, and it sounds like a rotary dial phone, the phone is either set to "pulse", or is not equipped for Touch Tone™ dialing. Check your phone set to see if there is a "pulse/tone" switch, and ensure the button is switched to "tone".