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How can I make sure my Wi-Fi is working properly?

If you're having trouble connecting to the Internet wirelessly, the problem could be with your Wi-Fi. If you have your own router, turn it and your modem off and then on again (Reset Modem and Router). If that doesn't fix the problem, and you have no speed or signal issues when plugged directly into your modem, consider these tips for better Wi-Fi connectivity.

Tips for improving Wi-Fi performance

The set up of your modem (or router) can affect your signal.

  • Remove clutter around the wireless device. Ensure there is at least 15 centimetres clearance around your router or modem.
  • Have your wireless router at the lowest point of your home (the basement or first floor) or if not possible, have it at highest point with the router upside down so that the antennas are pointing down
  • Have the router as close to the centre of the building as possible

You may be getting interference from wireless devices or other sources, including:

  • Heavily Insulated walls
  • Brick or concrete walls
  • Metal doors
  • 2.4 GHz cordless phones
  • Baby Monitors
  • Enabled Bluetooth devices
  • Wireless speakers that operate in the 2.4 GHz band
  • Microwave ovens
  • Fish tanks
  • Garage Door openers
  • Mirrors
  • A high number of nearby wireless modems 

Still having problems with your Northwestel Wi-Fi router? Call 1 888 423-2333