Internet TV Phone Account Service Outages

Why can’t I call back using Call Return?

You may not be able to use Call Return because your last caller:

  • Called from a mobile phone
  • Called from a private branch exchange like those used in offices
  • Called long distance using a phone company that doesn’t support this feature
  • The phone didn’t ring at least twice. It must ring twice for Call Return to gather callback information. If the caller only lets the line ring once, it’s unlikely that the caller information will be available to you.