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Do I have 9-1-1 service?

9-1-1 service will be available throughout the Yukon Territory effective July 28, 2016. A monthly rate of $0.32 is applied to all residential and business landline services for access to this Territory-wide public safety service. Please visit for more information regarding 9-1-1 service, or call Northwestel at 1 888 423-2333 for your questions or if you wish to modify your services.

9-1-1 service is not available in Yellowknife, Fort Nelson, and other communities.

In High Level, Alberta Northwestel offers a form of 9-1-1 Dialing service similar to traditional 9-1-1 service but has some important differences and limitations. With Northwestel’s Home Phone 9-1-1 Dialing service, your call is sent to a national emergency call center. The call center operator will confirm your location information and then transfer your 9-1-1 call to the emergency response center nearest your location. You should be prepared to confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.

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