Internet TV Phone Account Service Outages

Why can’t I move my digital voice modem (EMTA)?

Moving your digital voice modem to a new address without notifying Northwestel may result in Emergency Services being dispatched to the wrong address.

Once cable home phone is installed, the voice modem equipment should be considered part of the premise and left in place if you move from that location. This is only for cable home phone - TV and Internet equipment should be moved to the new premise.