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How Do I Set Up My Email On My Device or Computer? (SMTP and IMAP Settings)

This page has the settings you can use for all devices and applications, followed by specific instructions for iPhone, Android, Mac Mail, Outlook and Thunderbird.

 

Notice: secure settings are required to access email from all devices, unless you use webmail.

 

Settings for All Devices

These are the settings for @northwestel.net and all other domains.

Find the email settings on your device. When prompted, please enter the following:

 

Incoming Messages

Option 1: IMAP Settings*

Host: imap.northwestel.net

Port: 993 (requires SSL)

* IMAP is recommended over POP3 to sync email on multiple devices.

 

Option 2: POP3 Settings

Host: pop3.northwestel.net

Port: 995 (requires SSL)

 

Outgoing Messages

For SMTP Authentication

Host: smtp-auth.northwestel.net (used for authentication on cell phones, tablets, laptops and desktop apps)

Security/Encryption: STARTTLS/SSL

Port: 587

Authentication: Yes (on Android cell phones, please check "log in required")

Username: <full northwestel email address> (example: johndoe@northwestel.net)

Password: <northwestel email password>

 

Instructions by Device or Application

Please choose your device or mail client for step-by-step instructions:

How to Set Up Email on iPhone in 4 Easy Steps [back to top]

 

Step 1: Add your account

 

Click on the “Settings” icon.

1_settings.png

 

Scroll down and click on “Mail”.

2_mail_icon.png

Click on “Accounts”. Then “Add Account”.

 

At the bottom of the screen, click on “Other”. Then select “Add Mail Account”.

 

Step 2: Fill out your account details

Name is the name you want people to see when you send a message from this mobile phone.

The description is automatically filled and can be changed.

Then click "Next.

Step 3: Update account settings

Select the “IMAP” tab unless you require a POP3 setup. IMAP is the preferred option.

 

For IMAP, your settings need to look like this:

3_IMAP_settings.png

If you require a POP3 set up, your “Host Name” will be pop3.northwestel.net

 

Click “Next”

 

Turn “Mail” on if it’s not already. Then click “save”.

 

Step 4: Send and receive a test email

 

Open your “Mail” application.

 

Compose a test email and send it to yourself.

It may take a moment to arrive and remember to check your junk folder.

 

If you receive it, it means you are good to go!

 

If you did not receive it, retrace your steps, and check your settings again. If you require further assistance, please contact our call center at 1 888 423 2333.

 

How to Set Up Email on Android in 4 Easy Steps [back to top]

 

Step 1: Add your account

 

Click on the “Email” application.

1_android_email.png

 

If you do not currently have a Northwestel email configured, click “other” then “Add Account” and skip to Step 2.

 

If you already have Northwestel email configured, click on the menu icon next to “Inbox”. Then click on the gear icon and click “Add Account”.

2_android_hamburger.png

 

Step 2: Fill out your account details

 

Enter your email address for your username and your email password.

 

Click on “Manual setup”.

 

Step 3: Fill out your server details

 

Select “IMAP” unless you have a POP3 setup.

 

If you have IMAP, your Incoming server info needs to be like this:

3_IMAP_info.png

 

If you have POP3 set up, your settings need to be like this:

4_POP3_info.png

 

Everyone’s Outgoing server settings need to be like this:

5_outgoing.png 

 

Step 4: Send and receive a test email

 

Open your “Mail” application.

 

Compose a test email and send it to yourself.

It may take a moment to arrive and remember to check your junk folder.

 

If you receive it, it means you are good to go!

 

If you did not receive it, retrace your steps, and check your settings again. If you require further assistance, please contact our call center at 1 888 423 2333.

 

How to Set Up Email on Mac Mail in 5 Easy Steps [back to top]

 

Step 1: Add your account

 

Open the “mail” application from the toolbar.

1_iMac_mail_icon.png

 

Click on “Mail” in the upper left, then select “Add Account”.

 

Select “Other Mail Account” at the bottom of the window.

 

Click “continue”.

 

Step 2: Fill out your account details

 

Fill out your account information with your name, Northwestel email address and Northwestel email password

 

Click “Sign In”.

 

Step 3: Fill out your server details

 

A notification will pop up that says “Unable to verify account name or password”.

 

If your “Account Type “ is IMAP, fill in the fields so your screen looks like this:

2_iMac_IMAP.png

 

If your “Account Type” is POP3, fill in the fields so your screen looks like this:

3_iMac_POP.png

 

Click on “Sign In”.

 

Select “Mail” and click on “Done”.

 

Step 4: Check your settings

 

Under “Accounts” select Northwestel email.

 

Click the “Server Settings” tab.

 

If you have IMAP set up, your screen should look like this:

4_iMac_Incoming_IMAP.png

 

If you have a POP3 set up, your screen should look like this:

5_iMac_Incoming_POP3.png

 

Click “Save”.

 

Step 5: Send and receive a test email

 

Open your “Mail” application.

 

Compose a test email and send it to yourself.

It may take a moment to arrive and remember to check your junk folder.

 

If you receive it, it means you are good to go!

 

If you did not receive it, retrace your steps, and check your settings again. If you require further assistance, please contact our call center at 1 888 423 2333.

 

How to Set Up Email on Outlook in 4 Easy Steps [back to top]

 

Step 1: Add your account

 

Use the Search Bar to find “Control Panel”. 1_outlook_search.png  Click on it.

 

After clicking on Control Panel, make sure View by is set to Large icons or Small icons.

1a_Outlook_Icons.png

 

Find “Mail (Microsoft Outlook)”. 2_outlook_mail.png Double-click on it.

 

Click “Email Accounts”.

3_outlook_setup.png

 

Click “New”.

4_outlook_new.png

 

Step 2: Fill out your account details

 

Fill out your account information. Your screen should look like this:

5_outlook_account.png

 

Select “Manual setup or additional server types”.

 

Click “Next”.

 

Step 3: Fill out your server details

 

Select “POP or IMAP”.

 

Click on “Next”.

 

Your screen should look like this if you selected “IMAP” under “Account Type” (preferred):

1_outlook_IMAP.png

 

Your screen should look like this if you selected “POP3” under “Account Type”:

2_outlook_POP3.png


Click “More Settings”.

 

Click on the “Outgoing Server” tab.

 

Select “My outgoing server (SMTP) requires authentication. Then fill out the server information under “Log on using” with your email address and email password.

 

Click on the “Advanced” tab.

 

If you have IMAP, your screen should look like this:

8_outlook_IMAP.png

 

If you have POP3, your screen should look like this:

9_Outlook_POP.png

 

Click “Okay”.

 

On the next screen, click “Next”.

 

If your settings are correct, a window will appear that looks like this:

10_completed.png

Click “Finish”.

 

Step 4: Send a receive a test email

 

Open your “Mail” application.

 

Compose a test email and send it to yourself.

It may take a moment to arrive and remember to check your junk folder.

 

If you receive it, it means you are good to go!

 

If you did not receive it, retrace your steps, and check your settings again. If you require further assistance, please contact our call center at 1 888 423 2333.

 

How to Set Up Email on Thunderbird in 3 Easy Steps [back to top]

 

Step 1: Add your account

 

Click on “Local Folders” and then on “Email”.

1_thunderbird_local_folders.png

 

Fill out your account information. Name is the name you want people to see when you send a message from this computer.

 

Click on “Remember Password.” Then click “Configure Manually”


Step 2: Update server settings

 

To get started, select IMAP from the “Protocol” drop down menu. If you require a POP3 set up, your settings will differ*.

 

For IMAP, your settings need to look like this:

2_thunderbird_settings_IMAP.png

*If you require the POP3 set up, the Server is pop3.northwestel.net. The Port is 995.


Click “Done”

 

If you’ve filled out the settings correctly, your email address should appear on the left.

3_thunderbird_complete.png

 

Step 3: Send a receive a test email

Open your “Mail” application.

 

Compose a test email and send it to yourself.

It may take a moment to arrive and remember to check your junk folder.

 

If you receive it, it means you are good to go!

 

If you did not receive it, retrace your steps, and check your settings again. If you require further assistance, please contact our call center at 1 888 423 2333.

 

 

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