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Troubleshooting slow speeds (Wi-Fi connection)

If you are experiencing trouble with your Internet connection speeds, we suggest trying the following troubleshooting steps.

  1. Restart your modem and/or wireless router by unplugging it from the power supply for 30 seconds, then plugging it back in. 
  1. Run a speed test by visiting nwtel.ca/ManageMyInternet to run a speed test. To get the most accurate results, run the test on a device that is connected to your modem or router by ethernet cable. If the test reports speeds similar to your package, the issue is likely not with your Internet network.

    Here is a list of common factors that could affect your WIFI signal:

    • Physical obstruction. These include walls and other building strictures.
    • Other wireless networks.
    • Electronic devices and gadgets such as baby monitors, microwave ovens, wireless speakers and cordless telephones.
    • Distance from your wireless modem.
    • Your Wireless modem settings.
  1. Manage and monitor all devices connected to your Wi-Fi Network by accessing the Control Panel. From there, you can change the wireless channel of your network to avoid congestion and improve performance. Control Panel login information should have been provided to you during your Fibre Internet installation.
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