• Check the status lights on the front panel of your modem. These lights can indicate where the error occurred. Refer to page 6 on the user manual to learn more.
  Note: Keep in mind that on a Fibre Internet set up, the WAN light indicator is the one that needs to be active to ensure you have a connection and not the DSL light.
  
  
• For wired devices, check each end of the ethernet cables and make sure they are properly connected.
  
  
• For wireless devices, ensure that you have an active connection between your device and your modem.
  • Consider running a test from a wired device connected by ethernet cable to find out if the problem occurs only with your Wi-Fi network.

Consult the user manual to learn more. Download User Manual (PDF)

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