Find the help you need
TV
TV Basics
Channels, Programming and Schedules
TV Technical FAQs
- How do I Reset the Digital Box or Receiver?
- Why is my screen black?
- Why am I getting an On Demand error?
- Remote Control User Guides
- Why can’t I get my Remote Control to work?
- Why can’t I see channels I’ve recently added?
Go TV FAQ
- How to get Go apps
- How do I download Go apps?
- What is Go?
- What is the Manage Your Account feature?
- How much does it cost?
- Where can I watch Go content?
CraveTV
- Can I watch CraveTV On Demand on the ARRIS Follow me App?
- Can I watch CraveTV On Demand even though I have an older model receiver?
- Can I still use the mobile CraveTV app or watch CraveTV on a computer even though it is available On Demand?
- Will CraveTV On Demand impact my internet usage?
- What channel can I find CraveTV On Demand?
- I am currently signed up for CraveTV but not through Northwestel, do I have to sign up again?
On Demand and Pay-Per-View
- What is On Demand?
- What can I watch with On Demand?
- How much do movies cost?
- Can I record On Demand selections with my Digital Video Recorder (DVR)?
- Where do the program descriptions and star ratings come from?
- Can I control my movie with my Digital TV remote control?
Multi-Room DVR FAQ
- What are DVR Folders?
- How many programs can the DVR record at the same time?
- How can I tell how much storage space I have available on my networked receiver?
- Why does the on-screen guide on the networked receiver not indicate what programs I have scheduled to record in the future?
- Why did a program not record even though the guide indicated with a red dot that the program was set to record?
- Why was I unable to delete a recording from my main DVR?
About Pulse TV
- ★ Pulse TV Quick Start Guide
- Pulse TV User Guide
- Pulse TV Media Streamer Guide
- What is the difference between Pulse TV and Digital TV?
- Does Pulse TV offer different channels than Digital TV?
- Where is Pulse TV available?
Smartphone App and Accessories for Pulse TV
- Pulse TV Advanced Remote - Quick Start Guide
- Pulse TV Advanced Remote - User Guide
- Pulse TV Advanced Remote – FAQ's
- Pulse TV Media Streamer – FAQ's
- How do I stream media from my home network to my TV?
- What is the Pulse TV Media Streamer?
Manage My Pulse TV Recordings
- Can I record shows with Pulse TV?
- How do I record a program?
- How many shows can I record at once?
- How do I know all 6 tuners are being used when recording multiple shows?
- How do I add an external DVR?
- Can I have additional DVR space along with the Media Gateway?
Pulse TV Main Menu, Guide, Settings and Customization
- Can I create favourite lists?
- Can I search for content or shows?
- Can I see what’s coming up or what I’ve missed?
- How many days worth of guide information do I get?
- Main Menu and Guide features
- What is the SuperTicker?