Find the help you need
Internet
Managing Internet Usage
- Upgrade or Downgrade Your Internet Package
- How do I keep my usage under control?
- How do I set my Netflix video quality to reduce usage?
- How do I know if I’m approaching my limit?
- How can I reduce my risk of additional usage charges?
- I have my own usage counter. Why is your usage count different?
- ★ How do I change my email secure settings?
- ★ How Do I Set Up My Email On My Device or Computer? (SMTP and IMAP Settings)
- Trash Policy
- Can I change my email address?
- How do I change my email password?
- Can’t send email
TLS 1.0 – End of Support
Connectivity and Wireless Home Networking
- Your Wireless home network's Control Panel and User Guides - Cable Internet
- Your Wireless home network's Control Panel and User Guides - DSL
- How do I configure my Pulse Internet Wireless Network (for Pulse TV customers)?
- How Do I Change My "Wifi" Password?
- How do I reboot my modem and router?
- What can slow your Internet experience?
Cable Internet
- Wired Cable Modem – Hitron CODA-45 Tech Specs
- How do I set up my Enhanced Wireless Modem?
- How do I set up my Enhanced Wired Modem?
- Why choose the enhanced wireless modem?
- Enhanced Wireless Modem Tech Specs
- How do I know my modem is working properly?
DSL Internet
High Speed Internet FAQ
- Can I use my own modem?
- What security measures are in place to protect Northwestel customers?
- How do I access the interface to configure features and users on my wireless gateway?
- Who should I contact when I have a problem or question?
- What do I do if I have a time-out or if the network goes down?
- My computer is on a network. Can I configure it for Northwestel High Speed?
Internet security FAQ
- Northwestel Internet Virus Notification
- Why do I need spam control?
- Why do I need a firewall?
- Why do I need antispyware?
- Why do I need antivirus?
- What is the minimum level of protection I need to have?